Japan Home Concierge

(Japan Premium Services LLC, a California limited liability company)

(Hereinafter referred to as “the Company”)

Japan Home Concierge provides housekeeping services designed to maintain a clean, comfortable, and well-organized home environment, based on the standards of care and cleanliness commonly valued in Japanese households.

These Terms of Service set forth the basic conditions for the use of our services. By making a reservation, you agree to these Terms.

Article 1 – Service Standards

The Company provides services with careful attention to detail, based on the standards of cleanliness and attentiveness commonly practiced in Japanese households.

Typical services include:

General household cleaning
Sanitation and cleaning of kitchens and bathrooms
Bed making and linen changes
Laundry and light organization
In-home meal preparation using the client's kitchen
Additional household support services agreed upon in advance

Please note:

We do not sell or deliver food.
Services requiring professional licenses or involving hazardous work are not included.

Article 2 – Reservations and Cancellations

In order to maintain service quality, the following policies apply to schedule changes and cancellations.

Please notify us at least 48 hours in advance for any changes or cancellations.

If cancellation occurs within 48 hours, the following fees may apply:

More than 48 hours before service: No charge
Within 48 hours: 50% of the scheduled service fee
Same-day cancellation: 100% of the scheduled service fee

In cases of unavoidable circumstances, we may review the situation and respond accordingly.

Article 3 – Payment Terms

Service fees are generally invoiced after the service has been completed.

The final amount will be determined based on the actual working time and requested services.

Payment must be made by the due date indicated on the invoice. Late payments may be subject to additional fees.

For clients who use our services on a recurring basis, separate billing arrangements such as monthly invoicing may be established.

Article 4 – Minimum Service Time

The minimum service time is two (2) hours.

Even if the work is completed earlier than scheduled, the minimum two-hour service fee will apply.

Article 5 – Valuables and Damage Prevention

To minimize the risk of damage or loss, we kindly ask for your cooperation with the following:

Please store cash, jewelry, important documents, and other valuables in a secure place before service begins.
Please inform us in advance of fragile or high-value items.
Items placed in unstable locations or fixtures that are not properly secured may be at risk of damage during normal cleaning activities.

If any damage occurs, please notify us within 48 hours.

If the Company is determined to be at fault, we will respond within reasonable limits through repair or replacement.

However, compensation may not apply in the following cases:

Damage due to normal wear and tear
High-value items not disclosed in advance
Damage caused by improperly secured fixtures
Damage due to pre-existing deterioration

Article 6 – Conditions Where Service May Be Refused

Our services are provided under the assumption that a safe and appropriate working environment is maintained.

In the following situations, the Company may refuse or suspend all or part of the service for safety or health reasons:

Extremely unsanitary conditions or health hazards
Significant infestation of pests or vermin
Presence of hazardous materials
Situations deemed unsafe for staff
Harassment, intimidation, or inappropriate behavior toward staff
Inability for staff to access the residence

If staff are unable to enter the home at the scheduled service time, or if service must be suspended due to safety concerns, the scheduled service fee may still apply depending on the circumstances.

Article 7 – Client Responsibilities (Safety and Environment)

To ensure safe and smooth service, we kindly ask for the following cooperation:

Maintaining a safe working environment
Prior disclosure of valuables or high-value items
Proper management of pets
Notification of any hazards or health risks

If a safe working environment cannot be maintained, the Company may suspend all or part of the service.

Article 8 – Direct Hiring of Staff

Clients may not directly hire, solicit, or introduce Company staff for employment during the service period or for 12 months after the last service, without the Company's prior written consent.

If a client wishes to hire a Company staff member directly, the process must be arranged through the Company's placement service, and a Placement Fee of $5,000 will apply.

If a client hires a staff member in violation of this clause, the Company reserves the right to charge the same placement fee.

Article 9 – Pets

If pets are present in the household, please inform us in advance.

During service, clients may be asked to place pets in a separate room to ensure staff safety and smooth operation of the service.

Article 10 – Confidentiality

The Company respects the privacy of all clients and will strictly protect any information obtained during the course of providing services.

Article 11 – Limitation of Liability

The Company will provide services with reasonable care. However, the Company's liability shall be limited to the amount of the fee for the service in question.

The Company shall not be liable for any indirect, special, or consequential damages.

Article 12 – Changes to These Terms

The Company reserves the right to modify these Terms of Service as necessary.

Any revised terms will become effective upon being posted on the Company's website.